Responsibilities of the point of single contact

Service features – The point of single contact …

  •  … prepares and provides information.
  • … establishes direct relation between service provider and the competent authority.
  • … informs the service provider about the procedures or formalities as well as about the legal requirements, which are necessary in order to set up a business, to sign off a business or to transfer a business.
  • … co-ordinates the concerns with all the competent authorities. (He or she acts as an intermediate.)
  • … receives and forwards the correspondence relating to procedures. He or she gives a reponse to the service provider after the authorities' request in case of missing documents.
  • … answers to questions (via e-mail, by telephone or face-to-face).
  • … provides information on the status of the procedure.